Reference

autohoki Terms & Conditions for Your Account

autohoki Terms & Conditions explain how you open, use and secure an account, including phone verification before access and wallet steps through DANA, OVO, GoPay or QRIS.

Account opening rulesWallet and cashier termsData and cookie handlingAccess depends on local law
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autohoki autohoki Terms & Conditions for Your Account
POLICY HELP PATH

Get Terms Support Beside Your Cashier

A clear support route helps when a Terms & Conditions question affects login, phone verification or a wallet request. We ask you to include the account reference, payment rail and receipt details so we can match the issue without asking you to repeat the same steps. From Medan or elsewhere in Indonesia, use the support link beside the account and cashier areas.

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Account wording

Ask us which Terms & Conditions rule applies to phone verification, duplicate details or an account access request. Include the account reference shown after login.

Payment status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt reference and selected rail so our support route can check the status.

Access request

If access is unavailable, tell us the device path and location shown on your account. We can explain the applicable condition where local law permits.

DATA CARE DETAILS

How We Apply These Account Conditions

We apply the Terms & Conditions through visible account steps rather than hidden changes. Phone verification connects an access request to the account details you entered, while payment references help us match…

Account details

Enter accurate personal and contact details when opening an account. Our conditions allow us to ask for clarification when those details do not match a phone verification step.

Phone verification

Phone verification takes place before account access. If your number changes, use the support path rather than creating another account to bypass the stated condition.

Cookies

Cookies may keep sign-in preferences and page settings available on your mobile browser. Your browser controls can manage cookies, although some account steps may then need repeating.

Payment records

We use payment references, selected rails and receipt details to handle DANA, OVO, GoPay, QRIS, bank transfer and virtual account requests under these conditions.

Account security

Keep your phone access and account credentials private. Our Terms & Conditions place responsibility on you to report an unfamiliar access event through support promptly.

Changes and retention

To request a correction, ask about retained account data or question a policy change, contact support from your account and include the specific clause or record.

Terms & Conditions Questions for autohoki

These answers focus on the Terms & Conditions questions you may have before opening an account or using a wallet rail. We point to the account step, payment reference or support route involved, so you know what to check before proceeding. If a circumstance is not covered here, contact us with your account details and the relevant request.

You can read the current Terms & Conditions on this policy page before opening an account. Check the wording again before phone verification, a cashier request or access to the lobby.

Yes. Our account conditions require phone verification before access. Use the same number connected to your account, and contact support if a number change prevents the verification step.

The conditions cover DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account requests. Select the rail shown for your account and keep its receipt reference.

A request may be paused while we check the account name, payment rail or reference. Send the receipt through the account support path so we can explain the next required step.

Cookies can retain sign-in preferences and page settings on your mobile browser. If you remove them, you may need to repeat an account step, while the policy still applies.

Yes. Contact support from your account, identify the detail that needs correction and include the relevant reference. We will assess the request under the current Terms & Conditions.

Yes. Account eligibility and access depend on local law. Our Terms & Conditions apply where local law permits, so check your location and contact support if eligibility is unclear.

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